Introduction and Background
The purpose of this policy is to outline how Crowthorne Village Travel has established measures to protect your privacy and information rights.
Your rights
We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these.
This privacy notice aims to outline how we maintain these rights. In particular, it outlines
- How we collect and process your information
- Why we do this
- How you can exercise your rights;
- Who to contact in the event you’re unhappy with our performance.
Depending on why we have collected your information, your information rights could include:
Right to be informed – This encompasses the obligation for us to be transparent in how we collect and use your personal data
Right of access – You have the right to access your personal data and supplementary information
Right to rectification – If the information we hold on you is inaccurate or incomplete, you can request we correct this
Right to erasure – You can request we delete or remove personal data where this is no compelling reason us to continue processing
Right to restrict processing – You have the right to request we cease processing your data, if:
- You consider it inaccurate or incomplete
- Where you object to processing and we are considering whether we still have a legitimate interest to process it
- Where we don’t need the data for the original reason we collected it, but we may need it to support a legal claim
Right to data portability – Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form
Right to object – You have the right to object to our processing under certain circumstances. For example, you can object to :
- Direct marketing (including profiling)
- Processing for purposes of scientific/historical research and statistics
Rights relating to automated decision making including profiling- Where we apply automated decision making, we must
- Give you information about the processing
- Introduce simple ways for you to request human intervention or challenge a decision
- Carry out regular checks to make sure our systems are working as intended
Information we collect
Please find below a summary of information we collect and how we use this to deliver services to you:
- Full Names
- Home address
- Telephone Numbers
- Passport Details including your nationality
- Dietary Requirements
- Credit/debit card
- Email address
Why we collect this
We will use your name, address, contact details and passport information to pass on to the airlines/hotels/cruise lines/transfer companies to book the services that make up your travel arrangements. They need this information in order to book their services.
Your dietary requirements will be passed to the airlines you are travelling to ensure the meal provided is appropriate for you.
Your credit/debit card will be used to take authorised payments or refunds.
To comply with legal and regulatory obligations and requirements
Retention of Data
Crowthorne Village Travel retains information for as long as is required. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us by post at Crowthorne Village Travel or email [email protected]
Contact Details
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.
If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case email [email protected] If you have any questions in respect of this notice, or would like to exercise your rights as data subjects (for example, to correct data or to exercise your right to access):
Crowthorne Village Travel, as data controller, can be contacted as follows:
Crowthorne Village Travel, 1st Floor Talbot House, 229a High Street, Crowthorne, Berkshire RG45 7AQ
T: 01344 779663
If you are unhappy that we have responded to your query adequately, or if you have a further complaint, The Information Commissioner’s Office can be contacted on 0303 123 113 or at www.ico.org.uk
